Shipping policy

SHIPPING POLICY

Order Processing

All Sora Scent candles are handcrafted and carefully packed. Orders are typically processed and dispatched within 1–3 business days, excluding weekends and public holidays.

Estimated Delivery Times

United States:

Order processing: 1–3 business days
Estimated shipping transit time: 8–13 business days
Estimated total delivery time: 9–16 business days after the order is placed.

Delivery times are estimates and are not guaranteed. Carrier operations, customs processing, weather, holidays, and destination-related delays may affect delivery.

Shipping Costs

We offer free standard shipping on all United States orders with no minimum purchase requirement.

Shipping Origin

Orders are prepared and shipped from our studio in Hangzhou, Zhejiang, China.

Order Tracking

Tracking information will be emailed after your order has shipped. Tracking updates may take several business days to appear after dispatch.

Address Changes

Please contact us as soon as possible if your shipping address is incorrect. We cannot guarantee address changes after an order has entered production or been shipped.

Customers are responsible for providing a complete and accurate delivery address. Additional shipping costs caused by an incorrect or incomplete address may be charged to the customer.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer's responsibility.

Delayed or Missing Packages

If tracking has not updated for more than 7 business days, please contact us at sorascent2026@gmail.com with your order number.

If tracking shows that the package was delivered but you cannot locate it, please first check with household members, neighbors, the delivery location, and the shipping carrier. Contact us if you still need assistance.

Damaged Orders

If your order arrives damaged, contact us within 7 days of delivery. Please include your order number and clear photographs of:

- The damaged item
- The inner and outer packaging
- The shipping label

Please keep the product and packaging until the claim has been reviewed. Depending on the circumstances, we may provide a replacement or refund.

Contact

For shipping questions, contact us at sorascent2026@gmail.com. We typically respond within 1–2 business days.