Refund policy

Return Policy

1. Overview At Sora Scent, we strive to ensure that every candle arrives in perfect condition. Because our products are individually handcrafted pieces of visual art, we understand that they are unique. If you are not satisfied with your purchase, we are here to help.

2. Return Window We accept returns for unused and undamaged products within 14 days of the delivery date. After this 14-day window, we are unfortunately unable to offer a refund or exchange.

3. Eligibility To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• The item must be in its original packaging.

• We cannot accept returns for items that have been lit, altered, or damaged due to improper use.

4. How to Initiate a Return To start a return, please contact our support team at [Your Support Email] with the following information:

• Your order number.

• The name of the item you wish to return.

• A brief explanation of why you would like to return the item.

• If the item arrived damaged, please include clear photos of the product and the shipping packaging.

5. Return Shipping

• For change-of-mind returns: The customer is responsible for paying their own shipping costs for returning the item. Shipping costs are non-refundable.

• For damaged or defective items: If your order arrived damaged or you received the incorrect item, we will provide a prepaid shipping label or offer a direct replacement at no additional cost to you.

6. Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

7. Exchanges We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [sorascent2026@gmail.com].