Refund policy

RETURN AND REFUND POLICY

Returns

We accept return requests submitted within 14 days after delivery.

To be eligible for a return, the candle must be unused, unlit, undamaged, and returned in its original packaging. You must also provide your order number or other proof of purchase.

To request a return, contact us at sorascent2026@gmail.com before sending any item back. Returns sent without prior approval may not be accepted.

Customers are responsible for return shipping costs when the return is not caused by a damaged, defective, or incorrect item. Original shipping charges, if any, are non-refundable.

Because fragrance preference is subjective, disliking a scent is not considered a product defect.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery.

Please provide:

- Your order number
- Clear photographs of the item
- Photographs of the inner and outer packaging
- A photograph of the shipping label

Please keep the product and all packaging until we have reviewed the claim. Depending on the circumstances, we may provide a replacement or refund.

Non-Returnable Items

We cannot accept returns for:

- Candles that have been lit, burned, used, altered, or damaged after delivery
- Custom or personalized products
- Gift cards
- Free promotional gifts returned separately from the purchased product

Handmade Variations

Each Sora Scent candle is individually handcrafted. Minor differences in color, texture, decoration placement, and finish are normal characteristics of handmade products and are not considered defects.

Complimentary Gifts

Eligible orders may include a complimentary mini donut candle and blank greeting card. Complimentary items have no cash value and are not eligible for a separate refund. If a complimentary item arrives damaged, please contact us and we will review the issue.

Order Changes and Cancellations

Contact us within 12 hours after placing your order if you need to request a change or cancellation. We cannot guarantee changes or cancellations after production or fulfillment has started.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to process and post the refund.

If more than 10 business days have passed since we approved your refund, contact us at sorascent2026@gmail.com.

Legal Rights

Nothing in this policy limits any consumer rights that cannot be excluded under applicable law.

Contact

For return or refund questions, contact us at sorascent2026@gmail.com. We typically respond within 1–2 business days.