Frequently Asked Questions

What is Sora Scent?

Sora Scent is an independent candle brand specializing in handcrafted realistic fruit, dessert, and drink-inspired candles. Each creation is made in small batches and designed to combine decorative art, fragrance, and gifting in one memorable piece.

Are Sora Scent products real candles?

Yes. Sora Scent creations are functional candles designed to be displayed and, when used according to the included care instructions, burned as candles. Because many designs closely resemble fruit, desserts, or drinks, always keep them clearly separated from food and out of reach of children and pets.

What materials are Sora Scent candles made from?

Materials vary depending on the design and may include soy wax and high-clarity gel wax. Different materials are selected to create specific shapes, textures, and translucent effects. Please refer to each product page for the exact material composition of that candle.

Do the candles smell like the fruit or dessert they resemble?

Each candle has its own fragrance profile, which is listed on the individual product page. The fragrance may be inspired by the fruit, dessert, or drink represented in the design, but the visual appearance and fragrance notes are not always identical. Please check the product description before ordering.

Will every handmade candle look exactly the same?

No two handmade candles will be completely identical. Small variations in color, texture, fruit placement, wax details, and finishing are natural results of the handcrafting process. These variations do not affect the intended use of the candle and make every piece slightly unique.

Are Sora Scent candles safe to burn indoors?

Our candles are intended for indoor use when standard candle-safety instructions are followed. Place the candle on a stable, heat-resistant surface, away from drafts and flammable materials. Never leave a burning candle unattended, and keep it away from children and pets.

How should I care for my candle?

Trim the wick to approximately 1/4 inch before each burn. Place the candle on a level, heat-resistant surface and keep it away from drafts. Never move the candle while the wax is hot, and allow it to cool completely before touching or storing it. Follow any additional instructions included with the individual product.

How long do Sora Scent candles burn?

Burn time varies according to the candle’s size, shape, wick, and wax composition. Decorative fruit and dessert elements may also affect how the candle melts. Please refer to the individual product page for the approximate burn time and product-specific burning instructions.

Can I display the candle without burning it?

Yes. Sora Scent candles are designed to work as decorative objects as well as candles. You can display them on coffee tables, shelves, vanities, or other interior surfaces. Keep unlit candles away from direct sunlight, heaters, and high-temperature areas to help preserve their shape and color.

Are Sora Scent candles suitable for gifts?

Yes. Their realistic appearance and handcrafted details make them suitable for birthdays, housewarmings, holidays, host gifts, and other special occasions. Packaging may vary by product, so please check the individual product page for gift-box or packaging information.

Do you offer free shipping within the United States?

Yes. We offer free standard shipping on all orders within the United States, with no minimum purchase required. Any available shipping information will be displayed during checkout and in your order confirmation.

How long does US delivery take?

Orders typically arrive at US addresses within 8–25 business days after the order is placed. This estimate includes order preparation and standard delivery. Delivery times may vary depending on the destination, carrier operations, severe weather, public holidays, and other circumstances outside our control.

Will I receive tracking information?

When tracking is available for your shipment, the tracking details will be sent to the email address used at checkout after the order has been dispatched. Please allow time for the carrier’s tracking system to update after you receive the notification.

What should I do if my candle arrives damaged?

Please contact us as soon as possible through our Contact page. Include your order number and clear photographs of the candle, the packaging, and the shipping box. We will review the information and provide the appropriate next steps in accordance with our shipping and refund policies.

Can candles soften during hot-weather shipping?

Wax can soften when exposed to high temperatures for an extended period. During warm weather, bring the package indoors as soon as possible. If the candle feels warm or slightly soft, leave it upright in a cool, dry room and allow it to return to room temperature before opening, moving, or burning it.

How should I store an unlit candle?

Store the candle upright in a cool, dry place away from direct sunlight, heaters, and prolonged heat. Strong sunlight and high temperatures can affect the color, fragrance, and shape of decorative wax. Keep the candle covered or in its original packaging when it will not be displayed for an extended period.

Can I return or exchange a candle?

Return and exchange eligibility depends on the condition of the product and the circumstances of the order. Please review our Refund Policy and contact us before sending any item back. Do not return a product without receiving return instructions from Sora Scent first.

How can I contact Sora Scent?

You can contact us through the Contact page on our official website. Please include your order number when asking about an existing order. Customer-service enquiries are generally answered within 1–2 business days.