FAQ

Are Sora Scent candles handmade? Yes, every Sora Scent candle is meticulously handcrafted in small batches. This artisanal process ensures that each piece is a unique work of visual art, meaning slight natural variations in texture and shape are part of their charm.
What makes Sora Scent different from mass-produced candles? Unlike standard fragrance products, our candles are "Visual Art Candles" designed to serve as sculptural décor. We combine premium wax materials with hyper-realistic fruit, mineral, and abstract textures to create striking conversation pieces.
What is Sora Scent’s brand philosophy? We believe candles should transcend simple fragrance. Every design is crafted to bring emotion, aesthetic atmosphere, and creative artistry into your everyday life.
Are your candles eco-friendly? We are committed to sustainability by using responsibly sourced wax materials and reducing waste through our intentional, small-batch handcrafted production model.
Can I use Sora Scent candles as home decoration only? Absolutely. Many of our customers collect and display our candles as sculptural art pieces to elevate their interior design without ever lighting them.

What kind of wax does Sora Scent use? We use a curated blend of premium soy wax, beeswax, and specialized jelly wax. Each material is chosen specifically to achieve the unique visual effects and textures of our designs.
What is "Jelly Wax"? Jelly wax is a specialized translucent medium that allows us to create beautiful glass-like, crystal, and fruit-inspired effects, making our candles look incredibly realistic.
Are your candles scented? Yes, each candle is infused with carefully selected fragrance oils designed to create a relaxing, immersive, and high-end atmosphere in your home.
Why does my candle look slightly different from the website photos? Because every Sora Scent candle is handmade, natural variations in color, texture, and shape are expected. These nuances ensure that your candle is a one-of-a-kind piece of art.
Do the candles melt or deform easily? Our candles are designed to maintain their sculptural structure under normal conditions. However, as with all high-quality wax products, they may soften if exposed to direct high heat.

How should I burn my candle for the first time? To ensure an even burn and prevent tunneling, let the candle burn until the entire top layer of wax is fully melted to the edges.
How do I properly take care of my candle? Always trim your wick to 5mm before every burn. To maintain the structure and fragrance, keep the candle away from drafts, direct sunlight, or uneven heat sources.
Are your candles safe to burn? Yes, our candles are perfectly safe for home use when you follow our care instructions. Always place your candle on a stable, heat-resistant surface or candle tray before lighting.
How long do Sora Scent candles burn? Burn times vary by size and intricate design, but generally, our candles offer a long-lasting burn time ranging from 30 to 60 hours.
Can I give Sora Scent candles as gifts? Yes, our candles are intentionally designed as artistic gifts, perfect for birthdays, housewarmings, holidays, or any occasion that calls for unique home décor.

Do you ship internationally? Yes, we are pleased to offer international shipping to selected countries worldwide. Shipping availability and rates are calculated at checkout.
How long does processing and shipping take? Orders are typically processed within 2–5 business days, and international delivery usually takes 7–15 business days depending on the destination.
Can I track my order? Yes. Once your Sora Scent order has shipped, you will receive a tracking number via email so you can monitor your delivery.
What should I do if my candle arrives damaged? If your product arrives damaged, please contact our support team immediately with clear photos of the damage. We will arrange a replacement or refund based on the situation.
Do you accept returns? We accept returns for unused and undamaged products within our specified return window. Please refer to our official Return Policy page for complete details.

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